Results of costumer survey

Our customers give Flyerline top marks for the Flyerline shop, service and products!

In June 2012 Flyerline Schweiz AG conducted its first customer survey on the occasion of its 10th anniversary. More than 50,000 customers were given the opportunity of submitting their assessments online.

Overall, the results reveal that a lot of people really like the Flyerline brand. Customers appreciate Flyerline's fresh online presence and are very positive about the corporate philosophy that the company practices. More than 90% would be pleased to recommend us, while 95% have been very happy so far and will continue to work with Flyerline in future.

Customers assess the user-friendliness of the online shop with an average rating of 5.6. They find the simple user instructions to be especially positive as well as the clear overview and multitude of additional information such as tips on data delivery.

They see some potential room for improvement in the estimated delivery times and in the invoicing of postal charges. 56.6% would like to have the additional option of paying by PayPal.

The standard product range is rated an average of 5.3. Customers praise above all the very good value for money and the fast delivery times. Customer wishes and comments in terms of new products are being carefully evaluated and prioritised by Flyerline's development and production management. The first new features such as the printed iPad and iPhone covers, not to mention wooden flyers, can already be found in our online shop.

The services offered by Flyerline Schweiz AG are used regularly by more than 70% of customers. MyFlyerline is used the most followed by Flyerline's Web2Print system, personalised printed materials and classic mailing production with finishing, packaging through to shipping. Logistics solutions have so far only been used on a case-by-case basis.

The customer centre is assigned a 5.6 rating by our customers. We are particularly proud of this result because we put a lot of effort into meeting the needs of our customers as well as meeting our own high standards. Ongoing staff further training and development is indispensable in this respect. Regardless of whether we are faced by a technical or specialist problem, it is our goal to provide our customers with extensive advice and, working together with them, generate the best possible result.